Inadequate Investigation

Claims Investigation Problems

Insurance companies are obligated to investigate claims fully and in a timely manner. They are not allowed to deny a claim without such an investigation. When they do deny a claim after a sloppy, slow, or non-existent investigation, they may be guilty of bad faith.

Experienced insurance bad faith lawyers

Our lawyers help policyholders after a faulty claims investigation that led to a denial or a lowball offer. We have more than 25 yeas of collective experience handling cases such as these, filing insurance bad faith claims against even the largest insurers. If you believe that the insurance company denied your claim because of a one-sided investigation, contact Surrano Law Offices in Phoenix, Arizona. Call (602) 264-1077 to learn how we can help.

Insurance companies often fail to treat the insured's interests as equal to their own

Insurance companies are supposed to conduct a thorough investigation after receiving a claim for any type of insurance coverage. They should treat the insured's interests as equal to their own. The reality is that insurance companies seldom do this. Rather, they look for facts that defend a denial, ignoring what would support payment of the claim. However, turning a blind eye to facts supporting payment of claims constitutes insurance bad faith. We make insurance companies treat their policyholders fairly and according to law by initiating lawsuits when an insurance company improperly conducted a claims investigation.

How our attorneys can help

We help by reviewing medical records, consulting with experts, and deposing insurance adjusters to find out what kind of investigation was done. We review the company's claims handling process, making sure there are no overtly unfair insurance company practices. If your insurance carrier denied your claim because of a one-sided investigation, contact our law firm. Learn about your rights and options. Do not let a faulty insurance claims investigation interfere with your ability to benefit from the insurance coverage you paid for.

Serving clients throughout Arizona and the United States with insurance bad faith lawsuits